At the Crossroads work to reach underserved homeless youth and young adults, through a combination of counseling-based nighttime street outreach, one-on-one counseling meetings, and collaboration with other social service agencies and city government.

The program's counselors walk the city's toughest streets to distribute food, healthcare products and clothes, slowly developing healthy, trusting relationships. The program also conducts one-on-one counseling meetings at a safe place of the young person's choosing, in an effort to tackle their immediate issues, identify both short and long-term goals, and develop concrete plans to achieve them. Furthermore, these meetings, together with referral of clients to a partner agency that fits their needs (out of 60 agencies in their network, including health centers and employment, drug rehabilitation, and housing programs), help clients figure out how to make healthy decisions for themselves, empowering them to lead the lives that they want.

The mission of At The Crossroads is to reach out to homeless youth and young adults at their point of need, and provide them with services and programs that will empower them and improve their lives.

ATC has reached 5,200 young people, and has worked one-on-one with 975 youth in intensive counseling relationships.

98% of ATC's clients live in poverty, 77% are unemployed, 12% are immigrants, and 5% are monolingual Spanish speakers.